Half Cow
Frequently Asked Questions
When you order from us, we ensure that your order arrives frozen, flavorful, and ready for your culinary creations. Here's what you can expect from our shipping process:
Packaging and Shipping Process
- Insulated Liners for Maximum Insulation:
We use high-rated insulated liners to keep your order at the optimal temperature throughout the shipping process. These insulated liners are designed to maintain the cold environment necessary to delivery within a maximum 2-day delivery window - Dry Ice for Superior Preservation:
Each shipment is packed with dry ice to ensure that your order stays frozen until it reaches your doorstep. Dry ice provides the ideal cooling method, keeping the protein at a consistent low temperature without the risk of thawing. - Secure and Safe Delivery:
Our packaging is designed to withstand the rigors of shipping. The insulated liners are inside a 44 ECT box that is sturdy and well-sealed, ensuring that your order remains securely packed and arrives in perfect condition.
Shipping Timeline
- Order Processing:
Orders are processed and shipped out within 4 business days. We tend to ship on Mondays/Tuesdays and Wednesdays in some situations. - Delivery Time:
Depending on your location, delivery typically takes 1-2 business days. We aim to get your order to you as quickly as possible while ensuring it remains frozen.
Receiving Your Shipment
- Handle with Care:
Upon arrival, handle the package with care. Dry ice can be extremely cold, so avoid direct contact with bare skin. - Unpack Immediately:
Open the package promptly upon delivery to check the condition of the proteins and to transfer it/them to your freezer or refrigerator as needed. - Storage Instructions:
If you plan to cook your product within a day or two, store it in the refrigerator. For longer storage, keep it in the freezer at 0°F (-18°C) or below.
By using the best packaging materials and shipping methods, we ensure that your Alaskan fish and/or Grass-fed WY beef arrives in peak condition, ready for you to enjoy its exquisite flavor. Whether you're grilling, baking, or making ceviche, you can trust that our product will deliver the quality and taste you expect.
We are committed to delivering the highest quality line-caught Alaskan seafood and grass-fed beef to your table. Your satisfaction is our top priority, and we stand behind our products with a no-questions-asked quality guarantee.
Our Promise to You
- Freshness and Flavor:
We guarantee that our product will arrive at your doorstep fresh, flavorful, and in perfect condition. Each fish is carefully selected, packed, and shipped to ensure the utmost quality. - Customer Satisfaction:
If for any reason you are not completely satisfied with your purchase, simply let us know. Whether it's the taste, the texture, or any aspect of our product or service, we want to make it right.
Hassle-Free Replacements or Refunds
- No Questions Asked:
If you're unhappy in any way with your product, you can choose between a replacement or a full refund. Just reach out to our customer service team, and we'll take care of the rest. - Easy Process:
Our goal is to make the process as easy and stress-free as possible. You won't need to answer any questions or provide any explanations. Your satisfaction is all that matters.
We pride ourselves on delivering top-notch seafood and exceptional customer service. Enjoy the peace of mind that comes with our quality guarantee, and savor every bite of our delicious surf and turf knowing that we have you covered and you are supporting family fishermen and ranchers.