Shipping policy

At Hook and Line, we’re committed to delivering the freshest, highest-quality seafood straight to your door. Here’s what you can expect from our shipping process:

Packaging and Shipping Process

  • Insulated Foam Boxes: We use top-notch foam boxes to keep your seafood at the perfect temperature during transit. These boxes are designed to maintain the cold environment necessary to preserve the fish’s freshness and texture.

  • Dry Ice for Preservation: Each shipment is packed with dry ice, ensuring your seafood stays frozen solid until it arrives. Dry ice is the best way to keep everything at a consistently low temperature, so there’s no risk of thawing.

  • Secure Delivery: Our packaging is built to handle the bumps and jolts of shipping. The foam boxes are sturdy and tightly sealed, so your order arrives in excellent condition.

Shipping Timeline

  • Order Processing: We process and ship orders within 1-2 business days, ensuring a quick turnaround.

  • Delivery Time: Depending on where you’re located, delivery typically takes 1-3 business days. We prioritize getting your seafood to you as quickly as possible while keeping it perfectly frozen.

Receiving Your Shipment

  • Handle with Care: When your order arrives, handle the package with care. Dry ice is extremely cold, so avoid direct contact with bare skin.

  • Unpack Immediately: Open your package as soon as it’s delivered to check the condition of the seafood and transfer it to your freezer or refrigerator right away.

  • Storage Instructions: If you’re planning to cook within a day or two, store the seafood in the refrigerator. For longer storage, keep it in the freezer at 0°F (-18°C) or below.

We take every measure to ensure that your seafood arrives in peak condition, so you can enjoy the freshest flavors possible. Whether you’re grilling, baking, or making ceviche, you can trust that our fish will deliver the quality and taste you expect every time.